# PayPal Payouts FAQ
## My PayPal Payouts Integration is not working:
In the case that your PayPal Payouts integration is not working. Check the following:
* Your PayPal account is a business account
* You are using **Live** credentials and not Sandbox credentials.
Use Live Credentials
## The Send Money button is greyed out:
In the case that the **Send Money** button is greyed (not clickable), make sure that you have entered "confirm" in the confirmation field.
{% hint style="info" %}
This only applies to merchants who are on the old payment module.
{% endhint %}
## Common Errors
#### Payment Errors
Make sure you have sufficient funds in your PayPal account.
#### "Your account is not authorized to use payouts" Error
You will have to contact PayPal customer service to get the Payouts API activated on your account.
Payouts API error
#### Validation Error
If you are getting a validation error, make sure that affiliates don't have their PayPal email address set up with paypal.me (PayPal Payouts does not support paypal.me email addresses).
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