# PayPal Payouts FAQ

## My PayPal Payouts Integration is not working:

In the case that your PayPal Payouts integration is not working. Check the following:

* Your PayPal account is a business account 
* You are using **Live** credentials and not Sandbox credentials.

<figure><img src="https://1200686697-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LdPzLtyP46oY7cyXnkw%2Fuploads%2F9hZzlWvlMIePbcTbdT2M%2FScreenshot%202024-01-15%201340356.png?alt=media&#x26;token=198c95de-8352-4fbd-94ef-6dc38a0d639f" alt=""><figcaption><p>Use Live Credentials</p></figcaption></figure>

## The Send Money button is greyed out:

In the case that the **Send Money** button is greyed (not clickable), make sure that you have entered "confirm" in the confirmation field.

{% hint style="info" %}
This only applies to merchants who are on the old payment module.&#x20;
{% endhint %}

![Type "confirm" in the confirmation field](https://1200686697-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LdPzLtyP46oY7cyXnkw%2F-MItYekbXlc6P17jr1ww%2F-MItcHTzjDqDyxzL-nTz%2FScreenshot%202020-10-05%20220705.png?alt=media\&token=baaa74b6-9bc0-4107-99ce-a29db9fee281)

## Common Errors

#### Payment Errors

Make sure you have sufficient funds in your PayPal account.

#### "Your account is not authorized to use payouts" Error

You will have to contact PayPal customer service to get the Payouts API activated on your account.

<figure><img src="https://1200686697-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LdPzLtyP46oY7cyXnkw%2Fuploads%2FRhEFHB9ZQeRKLQwLMLVe%2Fimage.png?alt=media&#x26;token=62888b6b-3e4c-4a99-b57a-313cd0d2469c" alt=""><figcaption><p>Payouts API error</p></figcaption></figure>

#### Validation Error

If you are getting a validation error, make sure that affiliates don't have their PayPal email address set up with paypal.me (PayPal Payouts does not support paypal.me email addresses).

![](https://1200686697-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LdPzLtyP46oY7cyXnkw%2F-MF6_9lqQs55Pp39_yyk%2F-MF6b86J20iknMpv0R25%2FAnnotation%202020-08-19%20221118.png?alt=media\&token=8d7fcc14-379e-493a-9fb9-981cff88d1f8)