FAQ - GOAFFPRO

FAQ

Is the GoAffPro app free?
Yes, GoAffPro does not charge you any money on the free membership. The app is completely free to use.
You also have the option to upgrade your membership to premium, where you unlock additional features such as Multi-Level Marketing, Bulk Mail, Advanced customization options for the affiliate portal pages, and many more.
Can I use my own domain?
Yes, you can set up the affiliate portal under your shop's subdomain. This is a process that is only recommended for advanced users, so we recommend getting in touch with our support team to help you with the process. 
Check out our guide on how to set up a custom domain:
Custom Domain Setup
Why is my custom affiliate portal not loading up? 
After you change the URL of the affiliate portal in the Look and Feel > Store Profile > Affiliate Portal section, by selecting the "Subdomain of your shop" option and setting a custom domain name. 
You must create a new CNAME record in your domain provider's dashboard, using the Name, Value, and TTL that is generated after you enter your custom domain name. 
Name
Value
TTL
example
partners.goaffpro.com
3600
You can also follow our guide on how to set up the CNAME record for different domain registrars: https://app.goaffpro.com/extras/cname_guide/yourstore​
How do I enroll in affiliates/influencers?
To recruit affiliates for your program, you need to promote your affiliate program on your social media (Facebook page, Instagram, Twitter, etc.) and your store's homepage (using a footer/header menu link or a post-checkout popup). By spreading the word about your affiliate program and highlighting the benefits of becoming an affiliate with your store, you will see people showing interest in your affiliate program. 
Check out our guide on how to set up a Post Checkout Popup for your store:
Setup a Post Checkout Popup
How do I set up the cookie duration?
You can set the cookie duration by going to Settings > General. Here you can set the expiration date for the affiliate tracking cookie.
How do I change the affiliate portal language?
To change the affiliate portal language, go to Look and Feel > Store Profile. The currently supported languages are:
English
French
German
Greek
Hebrew 
Hungarian
Italian
Turkish
Norwegian
Portuguese
Polish 
Russian
Spanish
Swedish
Vietnamese
Arabic
Dutch 
Japanese
Chinese (Simplified)
Chinese (Traditional)
Korean
Finnish
Czech
Danish
Romanian
Thai
Lithuanian
Malay
You also have the option to automatically set the language of the affiliate portal based on the affiliate's location. You can also edit specific translations, to make it easier for your affiliates to understand the affiliate portal. If your language is not listed, you can contact us at [email protected] 
How are commissions calculated? 
The commissions are calculated on the product price. Shipping/Taxes/Coupon discounts are excluded from the commission calculation.
Why we do this?
This is the industry standard practice of calculating commission. 
This creates a more transparent affiliate program, your affiliates get what they see (i.e. on your shop they see a $100 article and if you are offering 10% commission on its sale, they are sure they'll get $10 for its referral). 
Shipping/Taxes/Coupon discounts are vary for different countries/states/location. Therefore incorporating this would incur a great accounting overhead. 
How do I pay my affiliates?
You have two options to pay your affiliates:
1.You can either pay the affiliate yourselves (i.e. outside the app) and then mark the payment as completed (Mark Paid button) in the Payouts Page.
2.You can integrate PayPal Payouts (Settings > Integrations tab) and then pay them from the PayPal Payouts page in the app. This method adds an extra 25 Cents per-transaction fee (from PayPal).  https://developer.paypal.com/docs/payouts/reference/fees/​
Paying Affiliates
Why I am seeing less commission getting calculated for my affiliates?
If the commission of affiliates is getting calculated lesser than the commission rate that has been set, this is most likely because of the commission calculation settings that have been set in Settings > General > Sales.
Check out our guide on how to set up the commission calculation settings:
Set Commission Calculation Settings
You can also check the commission calculation adjustments in the order summary by going to Sales > All Sales > Click on an order number to open its order summary.
Why are referral sales are not getting tracked on my store?
The issue of referral sales not getting tracked can arise if you are using a third-party checkout or a custom payment gateway in your store. We recommend that you connect with us at [email protected] to get assistance regarding this.
How do I add the link to my affiliate portal in the store?
You have two options:
1.You can add the link of your affiliate portal in either the header or the footer menu of your store. 
2.You can create a custom page with your program details and link your affiliate portal through it.
Check out our guide on how to add the link to your affiliate portal in the store:
Quick Setup
My test sales are not giving intended results?
It is recommended that you make the test sale in the private/incognito tab of your browser. This is so that any previously saved cookies don't affect the test. It also gives you the perspective of how a customer would be making a purchase when they visit your store for the first time. If you still aren't getting the intended results as per your setup, you can connect with us at [email protected]
I want to migrate my affiliate program to another store?
If you are planning on migrating your affiliate program to another store, contact our team at [email protected] They will assist you in migrating your affiliate program with all of its data to the new store.
How do I upgrade my to the premium plan?
To upgrade your GoAffPro subscription, you can go to Upgrade tab in the GoAffPro admin panel and click on Start Free Trial. You will start with a 15 day free trial and charged only when the trial period ends.
In case you are having issues while upgrading or if you want to downgrade your plan from premium to free, you can contact our team at [email protected]