GOAFFPRO
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  • What is GoAffPro
  • Quick Setup
  • Commissions
  • Coupons
  • Payouts
    • Payouts FAQ
  • Email Marketing
  • Multi Level Marketing
  • Pricing
    • Premium Plan Membership
    • Business Plan Membership
    • Pricing FAQ
  • FAQ
  • How-To's
    • Test Affiliate Sales
    • Paying Affiliates
    • Custom Domain Setup
    • Setup Multi Level Network
    • Recruiting Affiliates
      • Inviting Affiliates
      • Setup Marketplace Listing
        • Disable Marketplace Listing
      • Recruit Influencers
      • Setup Discover Campaign
    • Setup Post Checkout Popup
      • Setup Basic Popup
      • Setup Simple Popup
      • Setup Advanced Popup
        • Set Signup Bonus for Popup
        • Show Popup for Select Products
        • Show Popup for Order Total
      • Embed Popup in Order Confirmation Page
      • Shopify Popup Integration
      • BigCommerce Popup Integration
      • Collect Membership Fees from Affiliates
    • Prevent Unwanted Registrations
    • Prevent Affiliate Fraud
    • Shopify POS Support
      • GoAffPro Tile Integration for Shopify POS
    • Manual Integration
      • Custom Shopify Integration
      • Manual WooCommerce Integration
      • Manual BigCommerce Integration
      • Manual Wix Integration
      • Custom SDK Integration
        • SDK Settings
          • Enable Secure Payload
          • REST JSON
          • Add Custom JavaScript
          • Upload Product List
        • Subbly Integration
        • Thinkific Integration
        • Shopbase Integration
        • ThriveCart Integration
        • E-Junkie Integration
        • CartX Integration
    • WooCommerce Cloudflare Proxy Whitelist
  • Affiliate Commissions
    • Set Default Commission for Program
      • Apply Flat Commission on Entire Order
    • Set Product Commission for Affiliates
      • Set Commission for Product Variants
      • Bulk Import Product Commissions
    • Setup Affiliate Commissions
      • Change Affiliate Commissions
      • Assign Affiliates into Commission Groups
    • Set Collection Commission for Affiliates
    • Setup Commission Rules
      • Set Commissions on Pricing Plans
      • Set Commission for First Time Customers
      • Set Commission for Old/Recurring Customers
      • Set Commission for Coupon Codes
      • Set Commission for Conversion Sources
    • Set Royalty Commissions for Affiliates
      • View Royalty Commission for Sale
      • Prevent Affiliates from Getting Two Commissions
    • Set Commission Modifiers
      • Set Commission Modifier with Product Name
      • Set Commission Modifier with Order Value
      • Set Commission Modifier with First Time Customer
      • Set Commission Modifier with Customer Shipping Country
      • Set Commission Modifier with Coupon Code
      • Set Commission Modifier with Customer Email
    • Create Commission Groups for Affiliates
      • Edit Members in Commission Group
      • Set Default Commission Group
      • Set Default Commission for Group
      • Set Commission Rules for Group
      • Set Product Commission for Group
      • Set Collection Commission for Group
      • Set Multi Level Commission for Group
      • Set the Commission Calculation Method for Group
      • Set Multi Level Product Commission for Group
      • Set Multi Level Commission Rules for Group
      • Configure Compression in Multi Level Network for Group
      • Set Party Plans for Group
      • Set Commission Modifiers for Group
      • Set Commission Booster for Group
      • Set Targets for Group
      • Group Configuration
        • Set Default Referral Link for Group
        • Set Default Network Link for Group
        • Set Quick Links for Group
        • Add Instructions for Group Affiliates
        • Set Payment Methods for Group
        • Enable Recurring Commission for Group
        • Set Connection Validity for Group
        • Select Dashboard Tabs for Group
        • Set Group Badge
        • Give Commission Only for New Customers in Group
        • Set Welcome Email for Commission Group
        • Set Coupon Template for Group
        • Set Custom Default Coupon for Group
        • Set Custom Media Categories for Group
        • Setup Affiliate Store for Group
      • Delete the Commission Group
      • Copy Commission Group
      • Link Group with Signup Page
        • Set Welcome Email for Group Signup Page
      • Link Group with Post Checkout Popup
      • Link Group with Membership Plan
      • Download Group Reports
    • Advanced Settings
      • Commission for Recurring Payments
        • Setup Connections Only for New Customers
        • Setup Connection Validity
        • Set Connection Validity with Sales
      • Disable Commission on a Product
        • Disable Commission on Tips
        • Disable Commission on Store Credit Purchases
      • Disable Commission on a Collection
      • Setup Rule Based Royalties
        • Setup Rule Based Royalties with Product Vendor
      • Setup Rule Based Tracking for Sales
        • Setup Tracking for Order Value
        • Setup Tracking for Customer Location
      • Commission on Subscription Renewals
  • Affiliate Coupons
    • Assign Coupons to Affiliates
      • Assign Custom Coupons
        • Manually Create Custom Coupons
      • Bulk Delete Coupons
    • Create Custom Coupons for Affiliates
    • Setup Referral Coupons
      • Automatically Generate Coupons
        • Change Discount Type
        • Change Discount Value
        • Set Coupon Usage Limits
        • Set Minimum Order Value
        • Limit Coupon Usage to Products
        • Limit Coupon Usage to Collections
        • Set Coupons to Combine
        • Enable Coupons to Apply to Subscriptions
        • Enable Free Shipping for Coupons
        • Enable Individual Use for Coupons
        • Exclude Sale Items for Coupons
        • Add Metadata for Coupon Codes
      • Generate Coupons for Existing Affiliates
        • Bulk Update Coupon Codes
      • Change Style of Generated Coupons
      • Create Coupon Templates
    • Enable Dynamic Coupons
    • Automatically Apply Discount Codes
      • Set Default Coupon Code
    • Enable Coupon Code Leak Detection
      • Coupon Leak Detection
    • Setup Personal Coupons
      • Automatically Generate Personal Coupons
        • Set Discount Value for Personal Coupons
        • Set Discount Type for Personal Coupons
        • Set Coupon Usage Limit for Personal Coupons
        • Set Minimum Order Value for Personal Coupons
        • Limit Personal Coupons to Products or Collections
      • Generate Personal Coupons for Existing Affiliates
        • Bulk Update Personal Coupon Codes
      • Change Style of Personal Coupons
      • Assign Custom Personal Coupons to Affiliates
        • Issue Coupons to Affiliates for Personal Use
      • Create Personal Coupon Templates
    • Setup Gifts for Affiliates
      • Assign Gift to Affiliate
    • Advanced Settings
      • Set Coupon Code on Signup
      • Update Coupon Codes
      • Deactivate Affiliate Coupon Codes
      • Delete Coupon from GoAffPro App Code
      • Restore GoAffPro App Code
      • Disable Coupon Code Tracking
  • Program Management
    • Manage Affiliates
      • Customize All Affiliates Table
      • Create an Affiliate Account
      • Approve/Reject an Affiliate Account
        • Block/Delete an Affiliate Account
        • Delete Affiliate Account
      • View an Affiliate's Profile
        • Customize an Affiliate's Referral Link
        • Set an Affiliate's Referral Code
        • Assign Coupon to the Affiliate
        • Assign Multiple Coupons to the Affiliate
        • Assign Personal Coupon to the Affiliate
        • Resend Invitation Email to Affiliate
        • Resend Welcome Email to Affiliate
        • Trigger Store Sync for Affiliate
        • Send Emails to Affiliate
        • Verify an Affiliate's Email Manually
        • Change an Affiliate's Group
        • Access an Affiliate's Dashboard
        • Create Product Link for Affiliate
        • Add Personal Message for Affiliate
        • Upload Files for the Affiliate
        • Add Tags for Affiliate
        • Add Private Note for Affiliate
      • Affiliate Profile Settings
        • Change Affiliate's Payment Method
        • Set Affiliate's Minimum Payout Amount
        • Set Affiliate's Commission Hold Time
        • Customize Affiliate's Referral Code
        • Change Affiliate's Profile Information
        • Change Affiliate's Password & Email Address
        • Set Affiliate's Notification Preferences
        • Send Postback/S2S Callback to the Affiliate
        • Set Affiliate Manager
      • Shorten an Affiliate's Referral Link
        • Customize the Shortened URL
        • Shorten Link Using Shopify Shortener
        • Shorten Link Using BigCommerce Shortener
      • Set Product Link as Affiliate's Referral Link
        • Shorten the Product Link
      • Set Standard Commission for Affiliate
        • Set Product Commission for Affiliate
        • Set Collection Commission for Affiliate
        • Set Royalty Commission for Affiliate
      • View Affiliate Transactions
        • Add Balance to an Affiliate's Wallet
        • Deduct Amount from Affiliate's Balance
        • Credit Bonus to Affiliate
      • Bulk Import Affiliate Accounts
        • Bulk Import File Format
    • Manage Sales
      • Customize All Sales Table
        • View Conversion Source of Sales
        • Conversion Sources
      • View Affiliate Sale Details
      • Accept/Reject Affiliate Sales
      • Assign Sale to an Affiliate
      • Create a Sale Manually
      • Reprocessing Sales
        • Recalculate Commission
        • Re-Assign Order to Affiliate
      • Bulk Import Affiliate Orders
        • Import Orders (Old Tool)
          • Correctly Format Bulk Import Orders File
    • Upload Digital Assets
      • Move Digital Assets to Folders
      • Delete Digital Asset Files
      • Add Link Assets for Affiliates
      • Add Article for Affiliates
    • View Program Analytics
      • Create Custom Leaderboard
  • Affiliate Payments
    • View Pending Payouts
      • Setup Payout Filter
    • View Payment History
    • Create Payout Session
      • Manually Pay With PayPal
      • Download Payout File
    • Setup PayPal Payouts
      • PayPal Payouts Session
      • Setup Payout Scheduler
      • PayPal Payouts FAQ
    • Pay with Store Discount Coupons
      • Self Redemption of Store Discount Coupons
        • Affiliate Coupon Redemption
      • Store Credit Redemption at Checkout
    • Enable Payment Request for Affiliates
      • Affiliate Payment Request
    • Invoices for Affiliate Payments
      • Customize Invoice Template
      • Enable Invoice Downloads for Affiliates
    • Payment Settings
      • Setup Supported Payment Methods
        • Create Custom Payment Method
      • Set Default Payment Method
      • Set Commission Hold Time
      • Set Payment Terms for Affiliates
      • Set Minimum Payout for Affiliates
      • Setup Tax Deduction for Affiliate Payouts
        • Tax ID for Affiliates
          • Apply Tax Deduction on Affiliates with Tax IDs
      • Tax Implications for Affiliate Payments [US]
  • Affiliate Rewards
    • Set Target for Affiliates
      • Test Target Bonus
        • Create Test Product and Order
        • Check the Target Bonus
    • Set Commission Booster for Affiliates
      • Test Commission Booster
        • Create Test Product and Orders
        • Check the Commission Boost
    • Setup Signup Bonus for Affiliates
      • View Given Signup Bonuses
    • Setup Recurring Bonus for Affiliates
  • Multi Level Affiliate Network
    • Enable Multi-Level Marketing
      • Setup Levels and Commissions
      • Test MLM Network in Playground
      • Show Sponsor on Affiliate Signup
      • Choose the Commission Calculation Method
      • Apply Level Commissions for Nil Sales Commission
      • MLM Availability for Affiliates
      • Set Downlines as Customers
      • Recruitment Bonus for Affiliates
        • View Recruitment Bonus Earned by Affiliates
        • Setup Recruitment Bonus Without MLM
      • Give Upline Commission on Royalty Orders
      • Notification for Affiliate Signup
      • View MLM Network
      • View Multi Level Commission for Sale
    • View Affiliate MLM Network
      • Assign Parent Affiliate
      • Remove Parent Affiliate
      • Add Downline Affiliate
      • Set MLM Commission for Affiliate
      • Disable Affiliate from Recruiting
    • Set Default Network Link
  • Affiliate Email
    • Set Contact Email
    • Set Notification Email Address
      • Create TXT Record
    • Set Email Notifications
      • Email Notifications for Merchant
      • Email Notifications for Affiliates
      • Create Custom Email Notifications
    • Customize Email Notification Templates
      • Add Customer Information in Notification Emails
    • Setup Welcome Email
      • Attach Files to Welcome Email
      • Add Login Link to Welcome Email
    • Setup Email Marketing Campaigns
      • Setup Drip Email Campaign
  • Affiliate Portal Customization
    • Affiliate Portal Profile
      • Setup Store Currency
      • Setup Store Logo
      • Setup Brand Colors
      • Setup Brand Font
      • Setup Affiliate Portal Language
      • Setup Legal Documents
      • Setup Contact Page URL
      • Customize Other Pages
      • Prevent Indexing of Affiliate Portal
    • Customize Landing Page
    • Customize Signup Page
      • Slim Style
      • Classic Style
      • Modern Style
      • Additional Fields for Signup Page
        • Add Privacy Policy Link to Signup Field
        • Setup Signup Field with Input Mask
      • Create New Signup Fields
        • Signup Field Inputs
      • Disable Social Media Login
    • Setup New Signup Page
    • Customize Affiliate Dashboard
      • Enable Additional Dashboard Tabs
      • Additional Profile Fields for Affiliates
        • Create New Input Fields
      • Create New Dashboard Pages
        • Add Videos to Dashboard Page
      • Display Order Details to Affiliates
        • Display Customer Information to Affiliates
      • Display Commission Structure to Affiliates
      • Add Instructions to Affiliate Dashboard
      • Setup Quick Links for Affiliates
      • Display Logo on Dashboard
      • Set Dashboard Navigation Style
      • Set Dashboard Colors
    • Setup & Customize Toolbars
      • Setup Affiliate Toolbar
        • Customize Affiliate Toolbar
      • Setup Shopping-with Toolbar
        • Customize Shopping-with Toolbar
        • Shopping-with Toolbar Custom Integration
        • Display Host Name in Shopping-With Toolbar
      • Setup Shopping-with Floating Widget
        • Customize Shopping-with Floating Widget
        • Hide Shopping-with Floating Widget on Mobile
      • Setup Share A Cart Button
      • Setup Shopping Cart Referred By Widget
        • Referred By Widget Integration
        • Affiliate's Referral Code
      • Setup Checkout Blocker
    • Advanced Customization
      • Edit Texts in Affiliate Dashboards
      • Embed Affiliate Portal In Your Store
        • Embed Signup Page
        • Advanced Customization for Embedding
        • Embedding FAQ
      • Landing Page Default Ids
      • Add Links to Footer of Affiliate Portal
      • Add YouTube Video to Landing Page
      • Add Profile Picture Field for Affiliates
      • Widgets and Analytics
      • Disable Referral Link Tracking
      • Setup Affiliate Portal Tracking
        • Portal Tracking with Facebook Pixel
      • Add Custom CSS & JavaScript Code
      • CSS Customizations
  • Program Settings
    • Set Cookie Duration
      • Set Cookie Duration for Affiliate
      • Remove Tracking Cookie After Sale
    • Manage Affiliate Registrations
      • Disable Affiliate Registrations
      • Automatically Approve Affiliate Registrations
        • Set the Automatic Approval Delay
      • Disable Automatic Approval of Affiliates
        • Disable Dashboard Access to Pending Accounts
        • Customize Account Pending Message
    • Referred Sales Settings
      • Set Commission Calculation Settings
        • Test Commission Calculation Settings
      • Disable Commission for Self Referral
      • Give Commission Only for New Customers
      • Verify Sales Automatically
        • Customize Sales Verification
      • Record Nil Sales
      • Record Personal Coupon Sales
    • Extra Settings
      • Setup Referral Forms
        • Create New Referral Form
        • Embed Referral Form in Affiliate Dashboard
      • Create Customer-Affiliate Connection
        • Bulk Import Customer-Affiliate Connections
          • Correctly Format Bulk Import Connections File
        • Prevent Connections for Existing Customers
        • Create Affiliate Connections on Signup
      • Create Activities for Affiliates
        • Add Activity Page to Affiliate Dashboard
        • Affiliate Activity Logging
        • Manage Affiliate Activities
        • Give Reward to Affiliates
      • Setup Automations
      • Setup Social Media Campaign Tracking
      • Setup Party Plans
        • Add Order to Party
      • Setup Affiliate Mini Store
        • Setup Affiliate Store
        • Setup Special Products for Mini Store
        • Affiliate Store
      • Setup Affiliate Public Store
        • Generate Storefront Access Token
        • Edit Public Store Theme
        • Affiliate Public Store Link
      • Setup Refer-A-Friend System
      • Send Products to Affiliates
      • W9 Form for Affiliates
        • Mandatory W9 Form Requirement for Affiliates
        • Generate 1099-NEC Form for Affiliates
      • Setup Membership Plans
        • Setup Payment Gateway
        • Setup One-Time Payment Plan
        • Setup Recurring Payment Plan
        • Setup Product Purchase Plan
        • Disable Payment Plan
        • Affiliate Membership Activation
        • Membership Management Option for Affiliates
        • Membership Plans FAQ
      • Publish an Affiliate Landing Page
        • Create an Affiliate Landing Page
      • Create Legal Documents
        • Add Custom Fields to Legal Document
        • Send Legal Document to Affiliate
        • Access Signed Legal Documents
        • Add Legal Document to Signup Page
      • Add Store Metadata
      • Add Webhooks
    • Create Program Manager
      • Limit Access to Manager Accounts
      • Manager Account Accessibility
      • Manager for Multiple Affiliate Programs
    • Third Party Integrations
      • Tipalti Integration
        • Pay Affiliates Using Tipalti
      • Google ReCaptcha Integration
      • Setup Order Tags
        • Create Order Tags
      • Add Customer Tags
      • Setup Account Sync
      • Amazon Attribution Integration
      • MailChimp Integration
      • Omnisend Integration
      • Klaviyo Integration
        • Manually Syncing Affiliate Data
        • Import Affiliate List Manually
        • Synced Affiliate List
      • Zendesk SSO Integration
      • ConvertKit Integration
      • MailerLite Integration
      • ActiveCampaign Integration
      • CampaignMonitor Integration
      • Squarespace Conversion Integration
      • Squarespace/Acuity Scheduling Integration
      • Google Tag Manager Integration
      • MemberVault Integration
      • Vimeo OTT Integration
      • Third Party Checkout Integration
      • Cart Panda Checkout Integration
      • Yampi Checkout Integration
      • Bold Subscription Integration
      • Zipify OCU Integration
      • ReCharge Payments Integration
      • Square Checkout Integration
      • PayWhirl Integration
    • Referral Link Configuration
      • Set Default Referral Link
      • Automatically Add Referral Code to Outgoing Links
      • Enable Multiple Referral Codes for Affiliates
        • Setup Multiple Referral Codes
      • Set Referral Link Style
      • Set Referral Link Identifiers
        • Create Referral Link Identifiers
    • Generate Shortened Links
      • Generate Shortened Bitly Links
        • Generate Bitly Links for Existing Affiliates
        • Shorten Product Link as Bitly Link
      • Generate Shortened Links with Shopify Shortener
    • Advanced Settings
      • Set Referral Link Parameters
      • Block Commission from Domains
      • Block Commission from Google Ads
      • Affiliate Conflict Resolution
      • Third Party Tracking
      • Set Conversion Preference Order
        • Disable Conversion Test
      • Configure Cookie Consent
      • Enable Cart Based Tracking
      • Enable Cost of Goods Deduction
      • Enable Multi-Currency Conversion
      • Setup Auto Approve Affiliates Source
      • Generate Individual Discount Codes
      • Setup Sales Reporting
      • Setup Single Sign-On Integration
      • Add Extra Fields to Affiliate Admin Page
      • Setup Affiliate Portal Aliases
      • Generate API Keys for Custom Integration
      • Setup Two Factor Authentication
        • Access App Using Two Factor Authentication
        • Deactivate Two Factor Authentication
      • Set Tracking Script Cache Duration
      • Disable Affiliate Program
    • Download Data Reports
      • Setup Timezone
  • GoAffPro Platform
    • Admin Panel
      • Dashboard
      • Setup
        • Look and Feel
        • Commissions
        • Groups
        • Coupons
        • Connections
        • Targets
        • Compensation Plans
        • Automations
        • Membership Plans
        • Form referrals
        • Activities
      • Manage
        • Affiliates
        • Sales
        • Payouts
        • Social Media
        • Digital Assets
        • Bulk Tools
        • Affiliate Pages
        • Affiliate Files
        • Influencer Seeding
        • Party Plans
        • Manage Activities
      • Grow
        • Discover
        • Recruit
        • Marketplace
        • Post Checkout Popup
        • Marketing
        • Multi Level
        • Analytics
      • Settings
        • General
        • Notifications
        • Payments
        • Extras
        • Integrations
        • Advanced
        • Reports
    • Affiliate Dashboard
      • Home
      • Marketing Tools
      • Payments
      • Settings
      • Advanced Tabs
        • Party Links
        • Pages
        • Analytics
        • Network
        • Shop
        • Transactions
  • Getting Started for Affiliates
    • Get Started
      • Using Your Dashboard
      • Getting Paid
      • View Referral Details
      • Generate Product Links
      • Advanced Tabs
    • Quick Guide for Affiliates
  • GDPR Compliance
    • GoAffPro GDPR Compliance Information
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On this page
  • Is the GoAffPro app free?
  • Is there any limit to the number of affiliates who can join my program?
  • Can I set up a custom domain name for the affiliate portal?
  • Why is my custom affiliate portal not loading up?
  • How do I enroll affiliates/influencers in my program?
  • How do I set up the cookie duration?
  • How do I change the affiliate portal language?
  • How are commissions calculated?
  • Can I customize the commission rates for specific affiliates?
  • How do I pay my affiliates?
  • Why I am seeing less commission getting calculated for my affiliates?
  • How does referral link tracking work?
  • Why are referral sales not getting tracked on my store?
  • My test sales are not giving the intended results
  • How do I add the link to my affiliate portal in the store?
  • What is the difference between referral and personal coupon codes?
  • Is GoAffPro GDPR complaint?
  • Does GoAffPro track sale refunds or cancellations?
  • Does GoAffPro offer any additional tools for affiliates to promote the products?
  • Can I sync multiple store programs?
  • I want to migrate my affiliate program to another store
  • How do I upgrade to the premium plan?

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FAQ

Frequently Asked Questions

PreviousPricing FAQNextTest Affiliate Sales

Last updated 1 year ago

Was this helpful?

Is the GoAffPro app free?

GoAffPro does not charge you any money on the free plan. The app is completely free to use.

You also have the option to upgrade your membership to the premium plan ($29/mo). With the premium plan, you get additional features such as a multi-level affiliate network, email marketing, third-party integrations, target bonuses, and various customization options for the affiliate portal.

Is there any limit to the number of affiliates who can join my program?

There are no limits to the number of affiliates that can join your program. GoAffPro offers unlimited affiliates in all its pricing plans (even on the free plan).

Can I set up a custom domain name for the affiliate portal?

You can set the affiliate portal under your store's subdomain. Check out our guide on how to set up a custom domain:

Why is my custom affiliate portal not loading up?

After you set the affiliate portal URL from the Look and Feel > Store Profile > Affiliate Portal section, select the "Subdomain of your shop" option and set the custom portal name.

You must also create a new CNAME record in your domain provider's dashboard, using the Name, Value, and TTL that gets generated after you enter your custom portal name.

Name

Value

TTL

example

partners.goaffpro.com

3600

How do I enroll affiliates/influencers in my program?

To recruit affiliates for your program, you need to promote your affiliate program on your store's social media channels (Facebook page, Instagram, Twitter, etc.) and add the link to the affiliate portal on your store's homepage (using a menu or footer link). Here

By spreading the word about your affiliate program and highlighting the benefits of becoming an affiliate in your program, you will start seeing people join it.

Check out our guide on how to add the affiliate portal link to your store:

How do I set up the cookie duration?

You can set the cookie duration by going to Settings > General > Cookie Duration section. There, you can set the expiration date for the affiliate tracking cookie.

How do I change the affiliate portal language?

To change the affiliate portal language, go to Look and Feel > Store Profile.

Supported Languages
  • English

  • French

  • German

  • Greek

  • Hebrew

  • Hungarian

  • Italian

  • Turkish

  • Norwegian

  • Portuguese

  • Polish

  • Russian

  • Spanish

  • Swedish

  • Vietnamese

  • Arabic

  • Dutch

  • Japanese

  • Chinese (Simplified)

  • Chinese (Traditional)

  • Korean

  • Finnish

  • Czech

  • Danish

  • Romanian

  • Thai

  • Lithuanian

  • Malay

You also have the option to automatically set the language of the affiliate portal based on the affiliate's location.

You can also edit specific translations, to make it easier for your affiliates to understand the affiliate portal. If your language is not listed, you can contact us at admin@goaffpro.com

How are commissions calculated?

By default, the commission is calculated on the order total. However, you can set the program to exclude shipping, taxes, and coupon discounts from the commission calculation. That way, the commission would only be calculated on the product price in the order.

Why do we offer this option?

  • It is an industry-standard practice of calculating commission.

  • It creates a more transparent affiliate program, your affiliates earn what they see (i.e. on your shop they see a $100 article and if you are offering a 10% commission on its sale, they are sure they'll get $10 for its referral).

  • Shipping/Taxes/Coupon discounts vary for different countries/states/locations. Therefore incorporating this would incur a great accounting overhead.

Can I customize the commission rates for specific affiliates?

You can use the affiliate commissions option from the Commissions > Referral Commissions section to set up different commissions for specific affiliates in your program.

How do I pay my affiliates?

You have two options to pay your affiliates:

  1. You can pay the affiliate yourself (outside the app) and mark the payment as paid.

Why I am seeing less commission getting calculated for my affiliates?

If the commission of affiliates is getting calculated less than the commission rate you have set, it can be due to the commission calculation settings that have been set in Settings > General > Sales.

Check out our guide on how to set up the commission calculation settings:

You can also check the commission calculation adjustments in the order summary by going to Sales > All Sales > Click on an order number to open its order summary.

How does referral link tracking work?

Our app supports both referral link and coupon code tracking:

  • If the customer visits the store using an affiliate's referral link and makes a purchase. Our app will record that sale, and attribute it to the affiliate. The affiliate will be awarded a commission on that sale.

  • If the customer uses the affiliate's coupon code to purchase in your store. Our app will record that sale and attribute it to the affiliate. The affiliate will be awarded a commission on such sales.

Note: if the customer uses both the affiliate's referral link and coupon code to make the purchase, the affiliate will still only get awarded a single commission on that sale.

Why are referral sales not getting tracked on my store?

The issue of referral sales not getting tracked can arise if you are using a third-party checkout or a custom payment gateway in your store.

We recommend that you connect with us at admin@goaffpro.com to get assistance regarding this.

My test sales are not giving the intended results

It is recommended that you make the test sale in the private/incognito tab of your browser. That way, previously saved cookies will not affect the test. It also gives you the perspective of how a customer would be making a purchase when they visit your store for the first time using the affiliate's referral link.

If you still aren't getting the intended results as per your setup, you can connect with us at admin@goaffpro.com

How do I add the link to my affiliate portal in the store?

You have two options:

  1. You can add the link to your affiliate portal in either the header or the footer section of your store.

  2. You can create a custom page with your program details and link your affiliate portal to it.

Check out our guide on how to add the link to your affiliate portal in the store:

What is the difference between referral and personal coupon codes?

Here is the difference between referral coupons and personal coupons:

Referral Coupons
Personal Coupons

They are meant for the usage of customers.

They are meant for the usage of affiliates.

When referral coupons are used by customers to make a purchase, the affiliate earns a commission on the sale.

When personal coupons are used by affiliates to make a purchase, they will not earn a commission on that sale.

Referral coupons are shared in affiliate promotions.

Personal coupons are used by affiliates to make purchases themselves.

Is GoAffPro GDPR complaint?

GoAffPro app/company is GDPR compliant, with data centers in Europe (Falkenstein and Nuremberg, Germany) and the USA (Virginia).

Our GDPR compliance and DPO email is registered as admin@goaffpro.com

Does GoAffPro track sale refunds or cancellations?

GoAffPro does track refunds and order cancellations.

When a referral sale gets refunded or canceled, our app will automatically mark the sale as rejected and will deduct the commission for that sale from the affiliate's account balance. It is done automatically by the GoAffPro app.

Does GoAffPro offer any additional tools for affiliates to promote the products?

Affiliates can use the product link generator tool located in the marketing tools tab of their dashboard to create trackable product links for their customers.

Can I sync multiple store programs?

I want to migrate my affiliate program to another store

If you plan on migrating your affiliate program to another store, contact our team at admin@goaffpro.com. They will assist you in migrating your affiliate program with all of its data to the new store program.

How do I upgrade to the premium plan?

To upgrade your GoAffPro subscription, you can go to the Upgrade tab in the GoAffPro admin panel and click on Start Free Trial. You will start with a 15-day free trial and be charged only when the trial period ends.

In case you are having issues while upgrading or if you want to downgrade your plan from premium to free, you can contact our team at admin@goaffpro.com

You can also follow our guide on how to set up the CNAME record for different domain registrars:

You can integrate PayPal Payouts (from Settings > Integrations) and pay them from within the app. This method adds an extra 25 cents per transaction fee (from PayPal).

We do offer a option for merchants. We can connect the stores in such a way that the link/coupon code of one store would work on all the other stores too. Affiliate accounts are automatically replicated across all the connected stores. They can access the stats of all the stores from within their dashboard by switching stores. Their referral link and coupon code will work in all the stores (even with customers hopping across stores) We will also provide you (merchant) with a master dashboard to manage all the store programs from the same panel. You can contact us at admin@goaffpro.com for more information.

Premium Plan Membership
Custom Domain Setup
CNAME guide
Quick Setup
https://developer.paypal.com/docs/payouts/reference/fees/
Paying Affiliates
Set Commission Calculation Settings
Quick Setup
Marketing Tools
multi-site connection
Premium Plan Membership